Payment fraud
£47K recovered
A buyer network used spoofed payment confirmations to collect high-value goods.
- Client
- German online seller
- Location
- Berlin, Germany
- Case duration
- 3 weeks
- Lead agent
- Elena Marchetti
Full client summary
We identified the forged confirmation template, located the pickup addresses, and recovered the value through the courier's liability cover and two reversed payments.
Case timeline
- 1
Intake & evidence
Order and confirmation records preserved and compared.
- 2
Tracing
Pickup addresses and courier records obtained.
- 3
Freeze & claim
Claims filed against the courier and payment provider.
- 4
Recovery
Loss recovered through cover and reversals.
Outcome
£47K recovered
Amount involved: £47K · Closed in 3 weeks · 2025
Verification & compliance
Standards our case work is held to
AML / KYC compliant
Anti-money-laundering procedures on every file
GDPR data handling
EU-standard confidentiality and data protection
ISO 27001 aligned
Information-security controls for case evidence
Certified fraud examiners
Accredited investigators leading each case
Registered in Austria
Vienna-based office, established 2021
Encrypted intake
All submissions transmitted over secure channels