Fake broker & trading platform
£188K recovered
A cold-calling 'broker' collected deposits by card and bank transfer for 11 months.
- Client
- Austrian pensioner couple
- Location
- Graz, Austria
- Case duration
- 8 weeks
- Lead agent
- Lukas Ebner
Full client summary
The couple were pressured into escalating deposits by a call centre operating under a cloned regulated brand. We built the chargeback case for the card payments and a recall claim for the transfers, and reported the operator to two regulators.
Case timeline
- 1
Intake & evidence
Call recordings and deposit receipts collated into a single file.
- 2
Tracing
Payment processor and acquiring bank identified behind the cloned brand.
- 3
Freeze & claim
Chargebacks and recall claims filed in parallel.
- 4
Recovery
Card deposits reversed and the transfer balance settled.
Outcome
£188K recovered
Amount involved: £188K · Closed in 8 weeks · 2024
Verification & compliance
Standards our case work is held to
AML / KYC compliant
Anti-money-laundering procedures on every file
GDPR data handling
EU-standard confidentiality and data protection
ISO 27001 aligned
Information-security controls for case evidence
Certified fraud examiners
Accredited investigators leading each case
Registered in Austria
Vienna-based office, established 2021
Encrypted intake
All submissions transmitted over secure channels