Identity theft
£88K reissued
A stolen identity was used to redirect an insurance settlement payout.
- Client
- Swedish claimant
- Location
- Stockholm, Sweden
- Case duration
- 10 weeks
- Lead agent
- Nadine Bachmann
Full client summary
We proved the payout instruction had been altered after submission, traced the receiving account, and had the insurer reissue the settlement to the rightful claimant.
Case timeline
- 1
Intake & evidence
Original claim documents compared against the paid instruction.
- 2
Tracing
Receiving account traced and reported.
- 3
Freeze & claim
Formal complaint filed with the insurer.
- 4
Recovery
Settlement reissued in full to the client.
Outcome
£88K reissued
Amount involved: £88K · Closed in 10 weeks · 2024
Verification & compliance
Standards our case work is held to
AML / KYC compliant
Anti-money-laundering procedures on every file
GDPR data handling
EU-standard confidentiality and data protection
ISO 27001 aligned
Information-security controls for case evidence
Certified fraud examiners
Accredited investigators leading each case
Registered in Austria
Vienna-based office, established 2021
Encrypted intake
All submissions transmitted over secure channels