Government impersonation scam
£72K returned
Callers posing as tax officials demanded payment in gift cards and transfers.
- Client
- Canadian retiree
- Location
- Toronto, Canada
- Case duration
- 4 weeks
- Lead agent
- Oliver Whitmore
Full client summary
We documented the call pattern, recovered the unredeemed card balances through the issuers, and pursued the transfer leg through the receiving bank's fraud desk.
Case timeline
- 1
Intake & evidence
Card serials and transfer records assembled within days.
- 2
Tracing
Redemption points traced through two issuers.
- 3
Freeze & claim
Recall filed on the bank transfer leg.
- 4
Recovery
Unredeemed balances and transferred funds returned.
Outcome
£72K returned
Amount involved: £72K · Closed in 4 weeks · 2023
Verification & compliance
Standards our case work is held to
AML / KYC compliant
Anti-money-laundering procedures on every file
GDPR data handling
EU-standard confidentiality and data protection
ISO 27001 aligned
Information-security controls for case evidence
Certified fraud examiners
Accredited investigators leading each case
Registered in Austria
Vienna-based office, established 2021
Encrypted intake
All submissions transmitted over secure channels