Payment fraud
£210K recovered
Coordinated fraudulent orders and chargebacks drained a merchant account.
- Client
- Polish e-commerce merchant
- Location
- Warsaw, Poland
- Case duration
- 9 weeks
- Lead agent
- Robert Lindqvist
Full client summary
We correlated device fingerprints, delivery points and card BINs to expose a single operating group behind 400 orders, and supported the merchant's representment with a structured evidence pack.
Case timeline
- 1
Intake & evidence
Four hundred disputed orders exported and normalised.
- 2
Tracing
Device and delivery clustering exposed one operating group.
- 3
Freeze & claim
Representment pack filed with the acquirer.
- 4
Recovery
Chargebacks reversed and the account reinstated.
Outcome
£210K recovered
Amount involved: £210K · Closed in 9 weeks · 2025
Verification & compliance
Standards our case work is held to
AML / KYC compliant
Anti-money-laundering procedures on every file
GDPR data handling
EU-standard confidentiality and data protection
ISO 27001 aligned
Information-security controls for case evidence
Certified fraud examiners
Accredited investigators leading each case
Registered in Austria
Vienna-based office, established 2021
Encrypted intake
All submissions transmitted over secure channels