Investment & crypto fraud
£64K recovered
Savings were converted at crypto ATMs under instruction from a fake 'support agent'.
- Client
- Dutch pensioner
- Location
- Amsterdam, Netherlands
- Case duration
- 4 weeks
- Lead agent
- Nadine Bachmann
Full client summary
We obtained ATM operator records, matched the deposit addresses to a single custodial wallet, and recovered the balance through the operator's compliance process.
Case timeline
- 1
Intake & evidence
ATM receipts and call logs collected within the week.
- 2
Tracing
Deposit addresses matched to one custodial wallet.
- 3
Freeze & claim
Compliance claim filed with the ATM operator.
- 4
Recovery
Balance refunded to the client.
Outcome
£64K recovered
Amount involved: £64K · Closed in 4 weeks · 2023
Verification & compliance
Standards our case work is held to
AML / KYC compliant
Anti-money-laundering procedures on every file
GDPR data handling
EU-standard confidentiality and data protection
ISO 27001 aligned
Information-security controls for case evidence
Certified fraud examiners
Accredited investigators leading each case
Registered in Austria
Vienna-based office, established 2021
Encrypted intake
All submissions transmitted over secure channels