Vienna, Austria · Since 2021WhatsApp +43 678 58213784

Romance & impersonation scam

£310K recovered

A months-long romance scam drained savings through dozens of small transfers.

Client
Swiss retiree
Location
Zurich, Switzerland
Case duration
16 weeks
Lead agent
Nadine Bachmann
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Full client summary

Over fourteen months the client made 61 transfers to accounts controlled by a mule network operating across three countries. We mapped the network, showed a common controlling party, and worked with the client's bank to reverse the largest payments while a criminal complaint proceeded.

Case timeline

  1. 1

    Intake & evidence

    Every transfer catalogued and matched to counterpart accounts.

  2. 2

    Tracing

    Mule network mapped across three jurisdictions with a shared controller.

  3. 3

    Freeze & claim

    Bank recall and criminal complaint filed simultaneously.

  4. 4

    Recovery

    Majority of losses reversed after the receiving bank accepted liability.

Outcome

£310K recovered

Amount involved: £310K · Closed in 16 weeks · 2023

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Verification & compliance

Standards our case work is held to

AML

AML / KYC compliant

Anti-money-laundering procedures on every file

GDPR

GDPR data handling

EU-standard confidentiality and data protection

ISO

ISO 27001 aligned

Information-security controls for case evidence

CFE

Certified fraud examiners

Accredited investigators leading each case

AT

Registered in Austria

Vienna-based office, established 2021

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